Lecture 10

Knowledge management system

• Enable knowledge capture and exchange
• Openly, freely, readily
• Facilitate the acquisition, documentation, transfer, creation and application of knowledge
• Ensure greater knowledge functionality
• Maintain a record of all electronic assets
• Automatically indexing, and categorization
• Personal customization

Lecture 8 & 9

Lecture 8 :
Learning Outcomes~

• Describe the learning principles that should operate in a knowledge environment .
• To explain the differences between organisational learning and the learning organisation.
• Outline the requirements of a comprehensive knowledge development strategy.
• Identify strategies to help develop social capital.

Lecture 9:

There are a lot of tools to share knowledge which include:

• Internet/Intranet
• Share knowledge with knowledge providers across the world
• Web 2.0 platform

• Blogs
• What we doing now~ haha
• Syndication and RSS Feeds
• Information from articles and photos repackages for different customer
• Mashups
• Allow content from different source to combine with applications for different business process
• WIKIS
• Web pages that can be viewed and modifies by anyone
• Online Social Network
• well i think no need explaination ~ FACEBOOK
• 3D Virtual World
• Computer simulated worlds where users interact in real time through 'avatars'
• Groupware Tools
• Allow to work on same documents by multiple users. eg. Lotus Notes.

Lecture 7

Today we watch a video about organisation culture in Microsoft from Jessica Gertz. Here is the video:

Knowledge Culture Enabler:

• Organisation need to have a range of strategies to ensure the essential values in KM are follows
• Influences that contribute to the creation of an effective and positive knowledge community
• Operate over several levels in an organisation

         Knowledge Culture Enabler is important because:

•           KM ~> value-driven process
•         Shared knowledge, collaboration & trust
•   Long-term integrated approach.
•           People are more important than systems
•         People’s mind is the greatest asset.
•           Public encouragement of knowledge sharing vs. self-interest.
•           Advocacy and support for good knowledge practice to be clearly showed.

           Since we have knowledge enabler, sure we have knowledge barrier

          Effective Knowledge Culture

Lecture 6

Important : Knowledge Repository

• Contain valuable content that is a mix of tacit and explicit knowledgeB
• Based on the unique experiences of the individuals who are or were a part of that company
• Contain the know-how that has been tried, tested, and found to work in work situations.

 CONTENT OF KNOWLEDGE REPOSITORY

•  Factual – terminology, specific details and elements or organisational practice
• Conceptual – theories, models, principles and generalisation
• Procedural – skills, algorithms, techniques and methods
• Meta-cognitive – knowledge about knowledge: learning, thinking, problem-solving 

An effective Knowledge Repository

• Link between users and core knowledge
• Operates as a single point of entry
• Help people find relevant info from various sources 
• Codify explicit knowledge in a logical manner
• Direct the user to enabling sources
• People, organizational units, web sites, policies etc.
• Vehicle for contributing new knowledge
• Provide personalised knowledge services

Summary of MBTI - Briggs Personality Type Indicator

Holidays~

Tutorial 8 and 9

Next week is HOLIDAYSSSSSS YEAHHHHHHH~~~~~~~~
Erm..well , lets enter the main topic...

Well, this week we had 2 tutorials combine in one weeks...

Tut 8 -> Not important

Tut 9 ->
*Important*
The difference between wiki and groupware

WIKIS                  

• Web page -> able viewed and modified by anyone
• Allow create and change content
• Place power and freedom in hands of user -> rather than expert
• Works in progress on virtual 'white board'
• Can place agendas and minutes
• Open to manipulation and vandalism
• Time consuming on maintenance
• Example:
  

GROUPWARE

• Allow work on the same document by multiple users
• Maintain and update on numerous PCs
• Organizing discussion
• Storing information
• Move and track the documents of groups
• Prevent unauthorized access of data
• Mobile use to access corporate network 
• Example:
  

Tutorial 7 and supp midterm.

Tutorial 6
Supp midterm... for all of our member, we get lower marks then midtgerm.... sad...

Tutorial 7
KM organisation culture may support organization in :

• role model -> to encourage people
• standard performance -> to evaluate based on the cirteria
• rewards -> rewards to knowledge contributers
• provide blueprint -> accepted behavoiur

KM organisation culture may obstruct organization in :

• withholding knowledge
• peromote based performance ->the knowledge will be kept secret and not wiling to share among others

Some example of principle :

• Everyone must respect and trust each other
• Member must share idea/knowledge
• Member must not laugh at each other
• Must be punctual, contribure idea

                                                       Effective knowledge culture
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